Impressum, Datenschutz & AGB

Datenschutzerklärung

Gültig ab: 7. August 2026 · Version 1.0

Diese Datenschutzerklärung liegt derzeit auf Englisch vor; eine deutsche Fassung wird im Rahmen der rechtlichen Prüfung erstellt. Einige Angaben zu Dienstleistern werden vor dem Launch abschliessend bestätigt. Dies ist keine Rechtsberatung.

1. Controller

The controller responsible for processing personal data is:
Moshe Daniel, trading as Owl's Nest
Sonnenbergstrasse 52, 8603 Schwerzenbach, Switzerland
Email: [email protected] · Telephone: +41 78 249 99 01

2. Scope of this notice

This Privacy Notice applies when you visit the Owl's Nest website; contact us by email, telephone or the contact form; make or enquire about a direct booking; stay at Owl's Nest; provide information as the person making a booking on behalf of other guests; or interact with us through a booking platform where that platform passes information to us.

Airbnb, Booking.com and other third-party platforms process personal data under their own privacy notices. We are responsible for our subsequent use of information received from those platforms.

3. Personal data we process

Depending on how you interact with us, we may process:

• Identification and contact information: name, postal address, email address, telephone number, country of residence and preferred language.
• Booking and stay information: arrival and departure dates, number and ages of guests, names of accompanying guests, booking requests, access requirements, correspondence, selected services, check-in information and stay history.
• Guest-registration and visitor-tax information: the information required under applicable guest-registration, tourism and visitor-tax rules — which may include names, dates of birth, addresses and nationalities. We do not request or retain copies of identity documents unless legally required or reasonably necessary for identity verification.
• Payment and transaction information: amount, currency, payment status, transaction reference, refund information and limited payment-method information received from the payment provider. Full payment-card details are entered directly into the systems of Stripe Payments Europe, Limited and are not stored on our own systems.
• Communications: messages, requests, complaints, feedback and records of our communications with you.
• Website and technical information: IP address, browser and device type, operating system, pages viewed, referring page, approximate location derived from IP address, timestamps, server logs, cookie identifiers and cookie-consent choices.

4. How we obtain personal data

We obtain personal data directly from you; from the person arranging the booking for your group; from Airbnb, Booking.com, Smoobu or another booking channel; from payment providers; automatically through the website and its server logs; and from public authorities where legally permitted. A person who provides information about accompanying guests should ensure it is accurate and that those guests have been informed about this Privacy Notice.

5. Why we process personal data

We process personal data to: respond to enquiries and take steps requested before a booking; enter into and perform the accommodation contract; process payments, refunds and cancellations; prepare the property and provide check-in information; communicate before, during and after the stay; comply with guest-registration, accounting, tax and tourism obligations; issue visitor cards where applicable; prevent fraud, misuse and security incidents; manage damage claims, complaints and legal disputes; maintain and improve the website and accommodation service; and send marketing communications only where the recipient has separately agreed or where otherwise permitted by law.

Where the EU or UK GDPR applies, processing is based, as appropriate, on performance of a contract, steps taken before entering a contract, compliance with legal obligations, our legitimate interests in operating and protecting the accommodation business, and consent for processing that requires consent.

6. Service providers and other recipients

We disclose personal data only where necessary for the purposes described above. Recipients may include:

• Booking and channel management: Smoobu GmbH (Germany).
• Payment processing: Stripe Payments Europe, Limited (Ireland).
• Website hosting and email routing: Cloudflare, Inc. (USA).
• Website analytics: Google Analytics, provided by Google Ireland Limited (Ireland).
• Cleaning, maintenance and property support: only the information required to prepare or support the stay.
• Professional advisers: accountants, insurers, legal advisers and IT-security providers where necessary.
• Public authorities: Haslital Tourism, the competent municipal or cantonal authority, tax authorities, courts or law-enforcement bodies where disclosure is legally required.

We do not sell personal data.

7. International transfers

Some service providers may process personal data outside Switzerland — the relevant destination countries are Germany, Ireland and the United States. Personal data is transferred abroad only where the destination country provides an adequate level of protection, appropriate safeguards (such as recognised standard contractual clauses) are in place, the recipient participates in a recognised data-protection framework, or another legally permitted exception applies. Further information about the safeguards used for a particular transfer may be requested using the contact details above.

8. Cookies and analytics

The website uses technically necessary cookies or browser storage to operate essential functionality, preserve language settings, remember cookie choices, protect forms and bookings from misuse, and maintain a booking session. These strictly necessary technologies cannot be disabled through our cookie tool.

With your choice, we also use Google Analytics 4 to understand how visitors use the website (pages viewed, interactions, device information, approximate/IP-derived location and cookie or device identifiers). Google Analytics is not activated until you select analytics cookies. We do not use advertising cookies or Google Analytics advertising features, and Google Signals and Analytics data-sharing are not enabled. Google Analytics data is retained for 14 months. You may accept or change your selection at any time; withdrawing a choice does not affect processing that occurred before withdrawal.

9. Retention

We retain personal data only for as long as necessary for the stated purpose or as required by law. Subject to the actual configuration of our systems: enquiries that do not result in a booking are retained for up to 24 months after the last communication; booking, invoice and payment records required as accounting documents are retained for up to 10 years; guest-registration and visitor-tax records are retained for the period required by the competent authority; routine server and security logs are retained for up to 90 days unless needed to investigate an incident; Google Analytics data is retained for 14 months; complaint, damage or legal-claim correspondence is retained until the matter and relevant limitation periods have expired; and marketing information is retained until consent is withdrawn or the recipient objects. Data no longer required is deleted or anonymised where reasonably possible.

10. Your rights

Subject to applicable legal requirements and exceptions, you may request: confirmation of whether we process personal data about you; access to your personal data; correction of inaccurate or incomplete information; deletion or destruction of personal data; restriction of or objection to processing; withdrawal of consent (with effect for the future); and provision or transfer of data in a commonly used electronic format where data portability applies. A deletion request may be refused or limited where information must be retained for accounting, tax, registration, legal-claim or other statutory purposes.

Requests may be sent to [email protected]. We may ask for information reasonably necessary to confirm the requester's identity. Under the Swiss FADP, access information is generally provided without charge and normally within 30 days. You may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC); where the GDPR applies, you may lodge a complaint with the competent European data-protection authority.

11. Children's data

Bookings may only be made by adults. We process information about children only where necessary for occupancy, safety, visitor-tax, guest-card or registration purposes. We do not intentionally direct marketing to children.

12. Automated decisions

We do not use personal data to make solely automated decisions that produce legal or similarly significant effects for guests.

13. Security

We use appropriate technical and organisational measures intended to protect personal data against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

14. Changes to this notice

We may update this Privacy Notice when our services, providers or legal obligations change. The current version and its effective date are published on this page. Material changes will not retrospectively alter the contractual rights applying to an existing booking.

Allgemeine Geschäftsbedingungen für Direktbuchungen

Gültig ab: 7. August 2026 · Version 1.0

Diese Bedingungen liegen derzeit auf Englisch vor; eine deutsche Fassung wird im Rahmen der rechtlichen Prüfung erstellt. Dies ist keine Rechtsberatung.

1. Scope and contracting party

These Terms apply to direct bookings for Owl's Nest made through owlsnest.ch, by email or directly with the Provider. The Provider and contracting party is:
Moshe Daniel, trading as Owl's Nest
Sonnenbergstrasse 52, 8603 Schwerzenbach, Switzerland
Email: [email protected]

Bookings made through Airbnb, Booking.com or another booking platform are primarily subject to the booking, payment and cancellation terms shown in the relevant platform confirmation. These Terms and the Owl's Nest House Rules apply to such a stay only to the extent that they were provided before booking and do not conflict with mandatory platform terms.

2. Booking guest and group

The person making the booking must be at least 18 years old, have legal capacity to enter into the booking contract and be authorised to act for all guests included in the booking. The booking guest must:

• provide complete and accurate booking information;
• communicate these Terms and the House Rules to the other guests;
• remain a member of the group staying at the property unless otherwise agreed in writing; and
• take reasonable responsibility for the conduct of the group.

The maximum occupancy is eight overnight guests. Only guests included in the booking and any subsequent approved amendments may stay overnight.

3. Booking process and formation of contract

The accommodation information displayed on the website is an invitation to make a booking and not, by itself, a binding offer. Before submitting a booking, the guest can review and correct the dates, guest details, selected services and price.

For an instant booking, the guest submits a binding booking request by selecting the button clearly marked "Book and pay CHF [total]" or equivalent wording. The accommodation contract is concluded when the Provider or booking system sends the booking confirmation by email.

For a request-to-book reservation, the guest's request is an offer to book. The contract is concluded only when the Provider expressly accepts the request and sends a booking confirmation. The confirmation identifies the accommodation, dates, number of guests, total price, payment status, cancellation policy and the version of these Terms applying to the booking.

4. Prices, fees and taxes

All prices are in Swiss francs. The booking summary displays the total price payable for the selected stay, including:

• the accommodation charge;
• mandatory final cleaning;
• any VAT legally chargeable; and
• other mandatory, non-optional fees.

The visitor's tax is itemised separately where permitted. It is calculated according to the legally applicable rates, exemptions and guest age categories at the time of the stay. Optional services and costs caused individually by a guest, such as replacement keys, exceptional cleaning or proven damage, are not included unless shown in the booking summary.

Rates and minimum-stay requirements may change before a booking is confirmed. Once the booking contract has been concluded, the confirmed price will not change except where the guest requests and accepts a booking amendment, or a new or changed statutory tax must legally be collected.

5. Payment

Unless the booking confirmation states otherwise, a deposit of 20% of the total price is due when the booking is confirmed. The deposit is non-refundable (see clause 6). The remaining balance (80%) is due 30 days before the arrival date and is charged to the payment method on file, or paid via a payment link sent to the guest. For bookings made fewer than 30 days before arrival, the full amount is due when the booking is confirmed.

If the balance is not received by its due date, the Provider may, after notifying the guest, treat the booking as cancelled by the guest, in which case the deposit is forfeited as set out in clause 6. Available payment methods are those displayed during checkout. Payment services are provided by the applicable payment provider and may also be subject to that provider's terms. For payment by bank transfer, the booking is provisionally held for 72 hours; if the funds are not received by the stated deadline, the Provider may cancel the reservation after notifying the guest. A booking is not fully secured until the required payment has been received or authorised.

6. Cancellation by the guest

A cancellation must be sent by email to [email protected]. It becomes effective when received by the Provider. Cancellation periods are calculated backwards from 15:00 Europe/Zurich time on the scheduled arrival date:

• 30 full days or more before arrival: the 20% deposit is forfeited. As the balance is not yet due at this point, no further amount is charged.
• Fewer than 30 full days before arrival, or failure to pay the balance by its due date: no refund of the accommodation charge (the full price, once due, is non-refundable).
• No-show: no refund of the accommodation charge.

If the stay does not commence, the mandatory cleaning fee and visitor's tax are refunded in full. If the Provider re-lets the cancelled nights, the net replacement accommodation revenue is refunded to the original guest, up to the amount the guest has paid and the Provider has retained — so a guest is not charged for nights the Provider is able to re-book. There is no refund for late arrival or voluntary early departure, except where required by mandatory law.

Swiss law does not provide a general statutory cooling-off period for ordinary online purchases. The contractual cancellation rights above therefore apply, subject to mandatory law. Guests are advised to obtain suitable travel-cancellation insurance.

7. Changes or cancellation by the Provider

The Provider may make minor changes that do not materially affect the accommodation or stay. If, before arrival, Owl's Nest cannot be provided because of serious damage, a safety issue, construction delay, official restriction or another event that makes the accommodation unavailable, the Provider will offer either reasonably comparable alternative accommodation, if available and accepted by the guest, or a full refund of all amounts paid.

The Provider may cancel a booking obtained through fraud, material misrepresentation, non-payment or a clear intention to use the property unlawfully or contrary to the House Rules. Nothing in this clause limits any mandatory claim arising from intentional or grossly negligent conduct by the Provider.

8. Check-in, check-out and access

Check-in is from 15:00 on the arrival date. Check-out is by 10:00 on the departure date unless otherwise agreed in writing. Access instructions are provided shortly before arrival after payment and required guest-registration information have been completed. Keys, access cards and access codes must not be copied, disclosed to unauthorised persons or used after departure. The guest is responsible for the documented, reasonable cost of replacing a lost key, access device or lock where replacement is reasonably necessary.

9. Use of the property and House Rules

Guests must use the property carefully and comply with the House Rules, building regulations, fire-safety instructions and reasonable directions given by the Provider. In particular:

• maximum overnight occupancy is eight guests;
• smoking and vaping are not permitted inside;
• pets are not permitted;
• parties, events and commercial activities are not permitted;
• quiet hours are from 22:00 to 07:00;
• the property may not be sublet or transferred to another group; and
• illegal, dangerous or nuisance-causing conduct is prohibited.

In the event of a serious breach, the Provider may require the conduct to stop. If the breach continues, or creates an immediate safety or legal risk, the Provider may terminate the stay. Any cancellation charge or claim following termination must be proportionate to the actual circumstances and remains subject to mandatory law.

10. Guest registration and visitor's tax

The booking guest must provide complete and accurate information reasonably required for lawful guest registration; calculation and payment of visitor's tax; issue of a guest or visitor card; and verification of identity where necessary. The Provider collects only the information required by the applicable authority or reasonably necessary to operate the stay. Copies of identity documents will not be retained unless specifically required by law or justified for identity verification. Failure to provide legally required information may prevent check-in where the stay cannot lawfully be provided without it.

11. Damage, additional cleaning and security deposits

Guests are responsible for proven loss or damage caused intentionally or negligently by them, accompanying guests or authorised visitors, beyond ordinary use and normal wear and tear. The guest must promptly report damage or breakage. Before requesting payment, the Provider will provide a reasonable description of the damage and, where available, photographs, invoices, quotations or other supporting evidence. Additional cleaning may be charged only where the property is left in a condition materially beyond that expected from an ordinary stay, and the charge must reflect the reasonable additional cost incurred. A security deposit or card pre-authorisation will apply only if its amount and conditions were clearly disclosed before booking.

12. Defects and complaints

A guest who discovers a material defect, safety issue or missing promised facility should notify the Provider promptly and provide a reasonable opportunity to investigate and remedy it. The Provider will take reasonable steps to correct the issue. Failure to report a problem during the stay may be considered where earlier notice could reasonably have prevented or reduced the loss. This clause does not restrict the guest's mandatory statutory rights.

13. Liability

The Provider is liable in accordance with Swiss law. Nothing in these Terms excludes or limits liability for intentional misconduct; gross negligence; death or personal injury where liability cannot lawfully be excluded; or any other liability that cannot be excluded or limited under mandatory law.

Subject to mandatory law, the Provider is not responsible for disruption caused by circumstances beyond reasonable control, including severe weather, transport interruption, closures of ski lifts or attractions, utility interruption affecting the wider area or official restrictions. Guests remain responsible for their personal belongings and are encouraged to maintain appropriate travel and personal-property insurance.

14. Data protection

Personal data is processed in accordance with the Owl's Nest Privacy Notice applying at the time the data is collected.

15. Applicable law and jurisdiction

The booking contract is governed by Swiss substantive law. Mandatory statutory places of jurisdiction, including any mandatory consumer or tenancy jurisdiction, remain fully reserved. Where a choice of jurisdiction is legally permitted, the courts at the Provider's domicile have jurisdiction. Mandatory consumer protections that cannot lawfully be waived remain unaffected.

16. Amendments and severability

The version of these Terms presented to and accepted by the guest when booking applies to that booking. Later amendments do not retrospectively change a confirmed booking unless both parties agree or a change is required by mandatory law. If any provision is invalid or unenforceable, the remaining provisions remain in effect; the invalid provision is replaced by the applicable legal rule rather than by a provision that creates an unjustified disadvantage for either party. The English and German versions are intended to have the same meaning. The version presented and accepted in the booking language forms part of the contract.

Hausordnung

• Check-in: ab 15:00. Check-out: bis 10:00.
• Maximale Belegung: 8 Gäste.
• Rauchen in der Wohnung nicht erlaubt.
• Haustiere: nicht erlaubt.
• Ruhezeiten: 22:00–07:00, aus Rücksicht auf die Nachbarn im Haus.
• Gäste haften für Schäden, die über die normale Abnutzung hinausgehen.
• Partys und Veranstaltungen sind nicht erlaubt.
• Alle Übernachtungsgäste müssen gemäss der Schweizer Meldepflicht registriert werden — die Ausweisdaten aller Gäste werden bei Buchung oder Check-in erfasst.